Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Rawtenstall | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal data and handling it responsibly. This policy explains how Pharmacy Weight Loss Rawtenstall collects, uses, and safeguards your information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

Pharmacy Weight Loss Rawtenstall is a GPhC registered online pharmacy weight loss clinic (GPhC No. 9012511) serving patients in Rawtenstall and across the UK. We act as the data controller for all personal information collected through our services.

2. Data We Collect

To provide safe and effective pharmacy services, we may collect the following categories of information:

• Personal identifiers: Full name, date of birth, address, email address, and telephone number
• Health information: Medical history, current medications, weight, BMI, and other clinical details relevant to your weight loss treatment
• Payment information: Billing details processed securely through our payment provider
• Technical data: IP address, browser type, device information, and website usage data collected via cookies
• Communications: Records of any correspondence between you and our pharmacy team

3. How We Use Your Data

Your personal data is used solely for the purposes for which it was collected. Specifically, we use your information to:

• Assess your suitability for weight loss treatments through our pharmacist consultation process
• Dispense and arrange delivery of approved medications, typically within 1 working day of pharmacist approval
• Maintain accurate clinical records as required by GPhC standards
• Contact you regarding your orders, consultations, or any clinical concerns
• Comply with our legal and regulatory obligations as a registered pharmacy
• Improve our website and services through anonymised analytics

Our lawful bases for processing your data include the performance of a contract, compliance with legal obligations, and where health data is concerned, the provision of healthcare and treatment under Article 9(2)(h) of UK GDPR.

4. Cookies

Our website uses cookies to enhance your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device. We use:

• Essential cookies: Necessary for the website to function correctly, including secure login and checkout processes
• Analytics cookies: Help us understand visitor behaviour so we can improve our services. Data collected is anonymised where possible
• Preference cookies: Remember your settings and choices to personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell or rent your personal data to any third party. We may share your information only in the following limited circumstances:

• Healthcare providers: With your GP or other clinicians where it is necessary for your care or required by law
• Delivery partners: Limited information such as your name and delivery address is shared with our courier services to fulfil your order
• Payment processors: Secure payment providers process your billing information on our behalf under strict data protection agreements
• Regulatory bodies: Information may be disclosed to the GPhC or other authorities where we are legally obliged to do so

All third parties we work with are required to handle your data securely and in compliance with UK data protection law.

6. Data Retention

We retain clinical records for a minimum of 8 years in line with NHS and GPhC guidelines. Other personal data is kept only for as long as necessary to fulfil the purpose for which it was collected, after which it is securely deleted.

7. Your Rights

Under UK GDPR, you have the right to access the personal data we hold about you, request corrections to inaccurate information, and in certain circumstances, request that your data be deleted or its processing restricted. You also have the right to object to processing and to data portability. To exercise any of these rights, please contact us using the details below. We aim to respond to all data-related requests within 48 hours.

8. Contact Us

If you have any questions about this privacy policy or how we handle your personal data, please do not hesitate to get in touch:

Pharmacy Weight Loss Rawtenstall
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk

We aim to respond to all enquiries, including data-related requests, within 48 hours.